mail or telephone order rule
- A regulation by the Federal Trade Commission mandating sellers to ship products ordered via mail, phone, computer, or fax within the promised timeframe or, if none was specified, within 30 days, and providing options if the seller cannot meet this deadline
- After experiencing issues with their online orders, consumers reached out about the mail or telephone order rule.
- The business failed to comply with the mail or telephone order rule, causing unhappy customers waiting for their purchases.
- Under the mail or telephone order rule, he received a refund since his order was not shipped within 30 days.
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