twisting
- It refers to the act committed by an insurance agent when they provide misleading information with the intention of making a policyholder renounce, forfeit, or change their insurance policy, generally to replace it with a different policy
- Charges were filed against the insurance agent for twisting to persuade the policyholder to switch to a less beneficial policy.
- The insurance commission is investigating allegations of twisting, whereby customers were deceived into cancelling their old policies.
- Twisting is illegal and insurance agents caught engaging in this practice can face severe penalties.
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